Customer Support & Delight Inglês | Lisboa

The Bridge, by Egor

The Bridge is recruiting Customer Support & Customer Delight Specialists to join our international team dedicated to the English-speaking market. We are looking for professionals who are passionate about delivering outstanding experiences not just solving issues, but truly delighting every customer with strong attention to detail, teamwork mindset, and motivation to grow.

ROLE

• Act as the first point of contact for small and medium-sized businesses via chat, phone, and email, ensuring fast, empathetic and delight-driven support;

   

• Provide both pre- and post-sales assistance, addressing questions about digital advertising tools and products
• Guide customers in the use of online platforms and help them optimize the performance of their campa
• Manage cases with autonomy while ensuring a consistent and exceptional customer experience;
• Contribute to process improvement by sharing insights and best practices with the team;
• Adapt to different tasks and priorities in a dynamic, multicultural and tech-driven environment.

PROFILE

• English level C1/C2 (mandatory);

• Excellent written and verbal communication skills;

• Strong empathy, active listening and customer delight mindset

• Problem-solving ability and resilience in managing complex situations;
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  Proactive attitude, team spirit and willingness to learn;

• Comfortable with digital tools and able to quickly adapt to new systems.

CONDITIONS

• Paid initial training period with an employment contract from day one;
• Competitive salary package, aligned with international market standards;

• Health insurance included upon contract signature;

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  Stable employment contract with additional benefits;

• Multicultural work environment in a modern office located in Entrecampos, Lisbon;

• Rotational schedule (40h/week);

• Real opportunities for career progression and professional development;

  Internal initiatives focused on well-being and team engagement.

The Bridge Trabalho Temporário
Success Through People

Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.